FAQs, Shipping, Returns

Why hemp?

We want everyone in a Hemp Tee by 2020 to support legalized growing of industrial hemp for a healthier planet.

Hemp cleans oxygen, water and nourishes the land. Hemp is a natural fiber that’s cultivated with low impact on the environment. It requires no irrigation, uses no pesticides, synthetic fertilizers or GMO seeds. It’s one of the most durable natural fibers on the planet and results in a fabric with a wonderful hand.

Hemp material dates back as far as 8,000 B.C.E. America was founded on it, both Presidents Washington and Jefferson grew it, the Declaration of Independence was written on it and Betsy Ross sewed the first American Flag with it. Hemp, a natural resource that can grow in every state.  

#EveryoneInaHempTeeby2020
#Hemp2020

Tell me more about Jungmaven's hemp clothing:

Jungmaven's garments are made by hand without automation or computer-aided design. Each piece is hand-cut on a cutting table from a paper pattern. Each style run is small and limited in supply. 

Your Jungmaven product is unique and one-of-a-kind. Hemp is an ancient fiber and because we are using 19th century machinery, small holes and size variation may occur. Jungmaven’s products are built in PFD (Prepared for Dye) and dyed afterwards, giving the products a nice, worn-in look and feel.  Please note that all products are pre-shrunk. 

Where are your products made:
Made in the USA with quality globally sourced materials.

How do I know when new items become available?
Please sign up for our newsletter (bottom of the page) to stay up to date on all of our products. 

I've forgotten my password. What now?
Please go to my account (the little guy icon) at the top right corner of the page and click “Forgot my Password” below the login. 

What payment methods do you accept?
We accept Visa, American Express, MasterCard, and Discover.

What is the price for shipping an order?
There is a flat $10 shipping cost on all deliveries in the United States.

There is a flat $50 shipping cost for international orders in select countries (see below)

Do you ship internationally?
Yes! We offer US domestic shipping and International Priority (for select countries) on clothing and bedding at checkout.  

Countries we ship internationally to via site checkout:
Argentina, Australia, Brazil, Canada, Costa Rica, France, Germany, Japan, Mexico, New Zealand, Russia, Singapore, South Korea, Taiwan, United Kingdom

 

 

If you live in a country not currently listed, please contact us at customerservice@jungmaven.com and we are happy to help facilitate the international shipment

When will my order ship?
All standard shipments in the united states should arrive to you within 5-7 business days from date of order. International orders may take 14 business days.

How can I track my order?
You will receive a shipping confirmation email with tracking information once your order has shipped. Please use this tracking number to stay up to date on your shipment. You can also access any order or tracking information by logging into your account.

What shipping carrier do you use?
We primarily use USPS for domestic orders, but packages may occasionally ship via FedEx or UPS.

 

Can I return my order?

We want to make sure you are totally psyched with your purchase.  If you aren't happy with your order,  please contact us at customerservice@jungmaven.com within 14 days of purchase and we will provide a Return Authorization number.  

You can expect a refund for the cost of the returned item(s) in the same form of payment originally used for purchase within 30 days of receipt of return.  Shipping costs are non-refundable. 

We do not currently offer returns on international orders.

Can I exchange my order?

Sure can.  If your item doesn’t fit properly, you can exchange it for a different size. Just reach out to us at customerservice@jungmaven.com and we'll take care of next steps.

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