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Returns & Exchanges
RETURNS
We gladly accept returns of new, unworn, unwashed merchandise with tags attached within 30 days of purchase. Items must be returned in the same condition in which you received them, with original packaging; any signs of wear will not be accepted for return or exchange.
Final sale items are ineligible for return or exchange.
U.S. RETURNS
To start your returns process click the link below:
OPTIONS
- Refund to your original payment method ($7 return ship fee)
- Exchange for another size, color or style (no return ship fee)
- Store Credit - Jungmaven Gift Card (no return ship fee)
~If you need to cancel your return authorization to resubmit, contact us and we can reset it. A new ship label will be sent.
~Exchange items can only be exchanged one time per order.
~When returning multiple orders, please submit a return authorization for each individual order.
- This system is automated and each return authorization and label is tied to a specific item or items and weight.
INTERNATIONAL RETURNS
To start your returns process click the link below:
OPTIONS
- Refund to your original payment
- Store credit/gift card
- No auto exchanges
Another option is return for store credit/gift card. When we receive and process your return we'll send you a store credit/gift card.
Feel free to contact us for more information including a promo code to save on your "exchange" order.
Please note, duties and VAT are not refundable, and International customers are responsible for return shipping fees.
Learn more at our FAQs.
NOTE FOR COSTUMERS & STYLISTS +Orders over $1500 will be subject to a restock fee and full return shipping charges.
All returned products must be unworn, in new condition with hang tags attached to qualify for a return, but will incur a 20% restocking fee.
Visit our FAQs (frequently asked questions) to learn more.
WAREHOUSEJungmaven LTD | 12308 NE 56th Street #1205, Vancouver, WA 98682
