Returns & Exchanges

U.S. Returns & Exchanges

We gladly accept returns of new, unworn, unwashed merchandise with tags attached within 30 days of purchase. Items must be returned in the same condition in which you received them, with original packaging; any signs of wear will not be accepted for return or exchange.

All SALE items are FINAL SALE - No returns or exchanges.

Please note: Select Intimate items are also Final Sale - no returns or exchanges. 

Options

  • Refund to your original payment method ($7 return ship fee)
  • Exchange for another size, color or style (no return ship fee)
  • Store Credit - Jungmaven Gift Card (no return ship fee)

~If you need to cancel or change your return authorization to resubmit, contact us and we can cancel and reset it. A new ship label will be sent via email.

~Items can only be exchanged one time per order.

~When returning multiple orders, please submit a return authorization for each individual order. The system is automated and each return authorization and label is tied to a specific item or items and weight.

Options

  • Refund back to your original payment.
  • Store credit/gift card. When we receive and process your return* we'll send you a store credit/gift card.¬† Feel free to¬†contact customer care¬†for more information about returns/exchanges, including a special promo code to save on your "exchange" order.

Duties and VAT are not refundable, and International customers are responsible for return shipping fees. Learn more at our FAQs.

Large Orders/Returns

Please note, returns on orders over $1,500 may be subject to a 20% restock fee. If return value is greater than $1,350, a 20% restocking fee will be deducted when processing the return.

Returned products must be unworn, in new condition with hang tags attached to qualify for a return authorization. Learn more at our FAQs (Returns & Exchanges).

Warehouse

Jungmaven LTD | 12308 NE 56th Street #1205, Vancouver, WA