FAQs

STANDARD SHIPPING

• Standard Ground Shipping | EST. Delivery 6-10 business days.

*Sometimes due to higher order volumes during busy times, it might take a bit longer. See Shipping for more info.

EXPEDITED SHIPPING

• FedEx Express 2-day Shipping | 2-3 days
• FedEx Overnight Shipping | 1 day

Take note: Our warehouse is closed on the weekends (Saturday + Sunday).

A shipping confirmation email will be sent once your order has shipped (don't forget to check your spam filter!).

You can also log into your customer account to access order details, tracking, order history and Jung Club Rewards etc.

Jungmaven accepts Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, GPay, Venmo, ShopPay and ShopPay installments.

For a limited time Jungmaven is offering FREE standard shipping for all domestic orders.

• Standard Shipping | Est. 6-10 business days

We also offer expedited shipping options:

• FedEx 2-Day Shipping | 2-3 business days - $25
• FedEx Overnight Shipping | 1 business day - $40

We will send you a confirmation email with tracking information once we ship your order.

*Delivery times are best estimates and do not include weekends or holiday

Orders ship via UPS, FedEx, USPS, FedEx International and DHL

An add-on at checkout covering free return shipping and lost, stolen, or damaged packages. US orders only. Added automatically; you are able to opt out of this should you prefer. 

See the full policy.

returns.jungmaven.com. Just have your order number and email ready. Claims: damaged — within 14 days, photos required; stolen — within 30 days of the "delivered" scan; lost — within 30 days of the last tracking update. Gifts: returns.jungmaven.com/gifts, no order number needed.

Returns are still accepted within 30 days; a return label fee applies to refunds, exchanges, and store credit. Easy loss and damage claims will not be available. However defective and damaged items are always covered. Reach out to customerservice@jungmaven.com for further assistance or questions. 

We are happy to help with any gift returns or exchanges. Head over to the return portal to get started. There will be a link under “sign in with email” that says “start a return or claim for a gift.” Be sure to have your information as well as the buyer's information. If you do not have the buyer's information, the return portal will assist you. You can reach out to customerservice@jungmaven.com if further assistance is needed.

Just visit the Jungmaven Returns & Exchanges center. You will be led through the process.

Returns are typically processed in 3 to 5 days upon delivery (excluding weekends) once they arrive at our warehouse.

It may take from 1 to 3 days to see the funds in your account depending on your financial institution.

Jungmaven accepts returns/exchanges of new, unworn, unwashed merchandise with tags attached within 30 days of purchase*. To start a return/exchange please visit the Returns + Exchanges center.

Items must have been purchased on jungmaven.com and returned in the same condition in which you received them; any signs of wear, pet hair or smells from essential oils and perfumes, will NOT be accepted for return/exchange.

*Final sale items are ineligible for return or exchange.*

Jungmaven items purchased at independent boutiques / stockists must be returned to the location where they were purchased.

Please note, returns on orders over $1,500 may be subject to a 20% restock fee. If return value is greater than $1,350, a 20% restocking fee will be deducted when processing the return.

In cases of excessive returns or abuse of our return policy we may, at our discretion, take the following actions:

• Charge a 20% restocking fee once total returns reach the $1350 mark within a 2 month time period.
• Removal of the ability to create returns on future orders

Factors we consider include the frequency (over 80% returned item rate) and the total amount of items returned over a 2 month time period.

We will always notify you before any action is taken regarding your account due to excessive use or misuse of our return policy.

No. Sorry, returns from separate orders can't be combined. Each return authorization needs to be processed separately as they are automated and tied to specific products and weights. This will slow down the returns process and cause extra shipping costs. We do hope to add this feature in the future.

With Redo Returns + Package Protection on your order, return shipping is free for refunds, exchanges and store credit. 

Without protection, a return ship label is still free for store credit and exchanges. However a refund request will be subject to a label fee of $7-$12. We use negotiated rates to keep shipping costs as low as possible. The fee is deducted from your refund amount.

Exchange items can only be exchanged once. One exchange per order.

You can contact us and we can cancel the return or exchange authorization and then you can re-submit. A new return shipping label will be sent.  

Please note: If you made an Instant Exchange, we are unable to make changes.

International shipping costs vary by order and are determined by the weight and destination.

Jungmaven ships via UPS Expedited, DHL Express Worldwide, DHL *eCommerce Parcel Direct and FedEX International shipping rates at checkout.

*We offer a variety of shipping options, each with its own unique journey and cost. Take a moment to consider your preferences and choose the service that best suits your needs at checkout.

Note: International customers are responsible for all taxes, duties, fees and shipping charges in both directions for shipping and returns.

Jungmaven ships to Australia, Austria, Belgium, Canada, China, Costa Rica, Denmark, Fiji, Finland, France, Germany, Greece, Greenland, Hong Kong, Hungry, Ireland, Iceland, Israel, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Poland, Singapore, South Korea, Slovak Republic, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States outlying Islands, and Vietnam.

Jungmaven accepts returns of new, unworn, unwashed merchandise with tags attached within 30 days of purchase*.

*Final sale items are ineligible for return or exchange.

Items must have been purchased on jungmaven.com and returned in the same condition in which you received them; if they have any signs of wear and tear and they will NOT be accepted for return/exchange.

We offer a refund to the original payment method, store credit/gift card once we receive and process your return.

To start a return/exchange please visit the Jungmaven Returns + Exchanges center. You will be led through the process.

Please note: International customers are responsible for all taxes, duties, fees and shipping charges in both directions for shipping and returns.

International orders cannot be exchanged. We can provide a store credit to order the alternate sizes or other styles and offer you a discount code to save on the "exchange".

Feel free to reach out for more info!

EU and EEA Customers: Your Right of Withdrawal

If you are ordering from the EU or EEA, you have a legal right to cancel your order within 14 days of receiving it. This right is separate from and in addition to our standard 30-day return policy; you are covered by whichever applies to you.

How to cancel: Use the "Withdraw from contract here" link here or in our site footer, or email customerservice@jungmaven.com with your name and order number. We'll confirm your cancellation by email.

Your refund: Once you cancel, send the item(s) back within 14 days. We'll refund the item price, original standard shipping, and any duties or taxes collected by Jungmaven at checkout. Refunds go to your original payment method within 14 days of your cancellation. Note, we may wait to issue your refund until we have received the items back or you have provided proof of shipment. The customer is responsible for the cost of return shipping.

Item condition: You are welcome to try items on as you would in a store. If they come back worn, washed, or otherwise reduced in value, we may lower your refund to reflect the loss.

Only one promo/discount code can be used at a time, no stacking within a single order.

Promo Codes or Reward Points cannot be used on bundled products - only one discount/credit may be used at a time.

No, this option is not is not available.  Another option is return for store credit.

Yes, learn more at The Jung Club!

Yes! We are inspired by our educators, teachers, first responders and military personnel.  Learn more.

Yes, signup for our newsletter and receive 15% off your first order. Please note, sale items and non-Jungmaven products (e.g., Evenfall bedding) are not eligible for the welcome discount.

You can sign up here or at the bottom of the website.

Sign up for our newsletter and/or SMS to stay up-to-date on new arrivals, products, restocks, and special offers.

Join the waitlist to receive an email when an item comes back into stock.

Select size and color on the product page then the add to cart button will change to join the waitlist. An email will be sent when it comes in stock. Easy.

Hemp cleans oxygen, water and nourishes the land. Hemp is a natural fiber that’s cultivated with low impact on the environment.

It requires no irrigation, uses no pesticides, synthetic fertilizers or GMO seeds. It’s one of the most durable natural fibers on the planet. Learn more here.

Jungmaven's garments are cut and sewn by a stalwart team paid living wages.

Each piece is hand-cut on a cutting table from a paper pattern using traditional pattern, cutting and sewing methods. 

Jungmaven clothing is cut and sewn in Los Angeles, California with quality, globally sourced materials. Due to regulations around hemp products, most bedding, hemp socks, hemp beanies, and our hemp wool scarf are currently made in China. We work closely with our supplier there to ensure safe working conditions and responsible sourcing.

We source our hemp from various partners we have worked with for 20+ years.

Yes! We stand behind the quality of every Jungmaven product with a 1-year warranty from the date of purchase, covering defects in materials or workmanship. If you experience a manufacturing defect within the first year, we'll repair or replace your item at our discretion—just return it to your authorized seller or contact us directly. While natural wear and tear is part of the journey, damage from misuse or neglect isn't covered. When properly cared for, our hemp blends are built to last for years of adventures and we stand behind that promise!

Just sign up for a store account here. Your Jung Club account is the same login as your jungmaven.com account.

Or please let us know and we can send you an invite to create an account.

Points are earned on purchases only after a customer has opted into The Jung Club. Purchases made pre joining the club are not eligible for points. Learn more ways to earn points on the Jung Club Page.

Rewards points can be redeemed for a cash discount at checkout. You must be logged into your customer account to redeem your reward points.

You can convert your points into a promo code on the Jung Club Rewards page.

Please note there’s a minimum purchase amount required for the code to work, so be sure your cart total meets the spend before redeeming.

The minimum spend for each level is as following:

• $50: Minimum $25 dollar purchase amount after discount code is applied.
• $75: Minimum $35 dollar purchase amount after discount code is applied.
• $100: Minimum $50 dollar purchase amount after discount code is applied.

Your up-to-date point balance is displayed on the Jung Club Rewards page when logged in.

You can refer a friend here.

Yes, points expire 1 year after earning/issuance. Jung Club terms of service are available here.

No you cannot combine a promo code with reward points! Sorry no doubling up, it is one or the other.

MAVEN shipping discounts may be combined with reward point redemptions.

Jung Club Rewards has three tiers based on spend: GREEN ($0-$499), COSMIC ($500-$999) and MAVEN ($1,000+).

Thresholds are based on cumulative spend; the total amount of money you’ve spent (after joining the rewards program) minus any discounts or returns/refunds.

Be sure you are logged into your customer account and do not choose Apple Pay, GPay, PayPal or Venmo, as that option will bypass all screens and you will not be able to apply points! 

Or convert your points to a code on the Jung Club Rewards home page.  Please email customer care if you  need to be sent an account invite.

You can access the full Jung Club terms of service here.

We use Yotpo to help manage our loyalty and rewards program to help manage the customer reviews on our Website. You can read more about how Yotpo uses your Personal Information here: https://www.yotpo.com/privacy-policy/.

MAVEN tier members are eligible for free standard and 2-day shipping on US orders. Free standard and 2-day shipping rates will be available at checkout (you must be logged in to your account for these discounted rates to be available).

MAVENs may select which shipping method they would prefer; Next-Day shipping is an available option but is not discounted.

MAVEN shipping discounts may be combined with Reward Point redemptions.

This approval can take 3-5 days to appear in your Jung Club account after you submit. Thanks for your patience!

The Take Back Bag is a simple way to recycle unwanted clothing and textiles. Fill it up, send it back, and Trashie will divert it from landfills and make sure everything finds a new home.

Redeem your TrashieCash™ for gift cards at trashie.ioRewards.

The Take Back Bag is only available to customers in the United States.

Ensure your items don't go to the landfill.

Trashie sorts and grades everything they collect in advanced facilities in North America.

Their meticulous grading system ensures that all textiles are sorted into a specific category based on factors such as quality, category, and material.

Through precision sorting, they improve both re-use and recycling efficiency, ensuring that any non-recyclable waste is removed at the very first step. 

Send it Back for Free – Scan the QR code on your bag for shipping instructions. You can print your UPS label or generate a QR code for drop-off

These bags fit up to 15 lbs.

Clothing
Pants, shirts, sweaters, coats, jackets, socks (even single socks), washed underwear, sweatshirts, swimwear, dresses, tops, leggings, sports bras, jerseys, uniforms, and kids' clothing.

Shoes
Sneakers, boots, high heels, sandals, mules, slides, and even single shoes!

‍Home Goods
Unsoiled bath towels, robes, sheets, pillowcases, blankets, down comforters, and duvet covers (no grease stains, please; grease can clog the recycling machines).

Accessories
Bags, backpacks, purses, clutches, crossbody bags, belts, suspenders, hats, caps, helmets, jewelry, scarves, handkerchiefs, and bandannas.

Trashie sorts your items into over 250 categories. Around 70% are re-used globally, while over 20% are recycled into new fibers and for uses like pet bedding and building materials.

TrashieCash™ is a rewards platform. Earn TrashieCash™ with every bag you register and send back. Redeem your TrashieCash™ for gift cards at trashie.io. It's a great way of rewarding you for recycling.

You'll receive your TrashieCash™ via an email from Trashie™ after you drop off your Take Back Bag with the carrier.

Contact Trashie Customer Service: help@trashie.io