Orders & Shipping (U.S.)
How long does it take to receive an order?
STANDARD SHIPPING
- Standard Ground Shipping | *EST. Delivery 6-10 business days.
*Sometimes due to higher order volumes during busy times, it might take a bit longer. See Shipping for more info.
EXPEDITED SHIPPING
- FedEx Express 2-day Shipping | 2-3 days - $25
- FedEx Overnight Shipping | 1 day - $40
Take note: Our warehouse is closed on the weekends (Saturday + Sunday).
How can I track my order?
A shipping confirmation email will be sent once your order has shipped (don't forget to check your spam filter!).
You can also log into your customer account to access order details, tracking, order history and Jung Club Rewards etc.
What payment methods are accepted?
Jungmaven accepts Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, GPay, Venmo, ShopPay and ShopPay installments.
What is your shipping policy?
Jungmaven offers FREE ground shipping for domestic orders over $175, and all orders under $175 we offer a flat rate of $7.
- Standard Shipping | *Est. 6-10 business days - $7
We also offer expedited shipping options:
- FedEx 2-Day Shipping | 2-3 business days - $25
- FedEx Overnight Shipping | 1 business day - $40
We will send you a confirmation email with tracking information once we ship your order.
*Delivery times are best estimates and do not include weekends or holiday
What shipping carriers do you use?
Orders ship via UPS, FedEx, USPS, FedEx International and DHL
What is Redo Package Protection?
By purchasing Redo Package Protection at checkout, your package is protected against theft, damage, and carrier mishandling. You are automatically opted into this service at checkout, unless you choose to opt out manually. If you purchased by mistake, please reach out to us at customerservice@jungmaven.com.
Check out Redo's claim policy here.
How do I file a Claim with Redo?
If you have an issue with a package you have purchased insurance for, you can easily submit a claim through the Redo portal using your order number and the email address used for the purchase. You must file a claim within 14 days of delivery. After submitting your claim, you will receive a reorder confirmation email.
Don’t hesitate to reach out to customerservice@jungmaven.com for any questions you may have.