FAQs

Orders & Shipping (U.S.)

How long does it take to process / receive an order?

We aim to ship your order within 3-5 business days of when it’s placed (and sooner whenever we can), but not guaranteed.

Delivery times are best estimates and do not include weekends or holidays.

  • Standard Delivery | Est. 6-10 business days
  • Express Shipping | 2-3 days
  • Overnight Shipping | 1 day

Expedited shipping orders must be placed before 12pm (noon) PST to ship the same day.

We will send an confirmation email with tracking information once we ship your order so you can get updates directly from the delivery carrier.

How can I track my order?

A shipping confirmation email will be sent once your order has shipped (don't forget to check your spam filter!).

You can also log into your customer account to access order details, tracking, order history and Jung Club Rewards etc.

What payment methods are accepted?

Jungmaven accepts Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, GPay, Venmo, ShopPay and ShopPay installments.

What is your shipping policy?

We offer free ground shipping for domestic orders over $175. For orders under $175 we offer a flat rate of $7.

We also offer expedited shipping options (express, overnight, etc.).

  • Standard Shipping | Est. 6-10 business days - $7
  • Two-Day Shipping | 2-3 business days - $25
  • Overnight Shipping | 1 business day - $40

Delivery times are best estimates and do not include weekends or holidays.

We will send you a confirmation email with tracking information once we ship your order so you can get updates directly from the delivery carrier.

What shipping carriers do you use?

Orders ship via FedEx, USPS, FedEx International and DHL

What is Green Protection by Corso?

Shipping Protection | 100% of the carbon emissions associated with the shipping of your order.

Corso partners with CoolEffect to offset carbon and donate to many exciting environmental projects underway, pretty cool. Lean more about CoolEffect on their website. Make an impact in the fight against climate change.

You can now purchase 100% carbon offsetting, shipping protection at checkout by Corso.

Additionally, every single package is protected against theft, damage, and carrier mishandling to ensure your goods arrive safe and sound. We’ll do right by the planet together! 

How do I submit a claim to Corso?

Corso Green Shipping Protection

Should you have any shipping issues with lost, stolen or damages, submit your claim - reorders are made easy at reorder.corso.com or by emailing
support@corso.com.

You will need your order number and the email address you placed your order with. Your order number
can be found on the order confirmation email.

Once you submit if it the reorder request you will recive a
reorder confirmation.

Returns & Exchanges

How do I make a return or exchange?

Just visit the Jungmaven Returns & Exchanges center. You will be led through the process.

How long does it take to process a return?

Returns are typically processed in 3 to 5 days upon delivery (excluding weekends) once they arrive at our warehouse.

It may take from 1 to 3 days to see the funds in your account depending on your financial institution.

What is your return/exchange policy?

Jungmaven accepts returns/exchanges of new, unworn, unwashed merchandise with tags attached within 30 days of purchase*. To start a return/exchange please visit the Returns + Exchanges center.

Items must have been purchased on jungmaven.com and returned in the same condition in which you received them; any signs of wear, pet hair or smells from essential oils and perfumes, will NOT be accepted for return/exchange.

*Final sale items are ineligible for return or exchange.*

Jungmaven items purchased at independent boutiques / stockists must be returned to the location where they were purchased.

Please note, returns on orders over $1,500 may be subject to a 20% restock fee. If return value is greater than $1,350, a 20% restocking fee will be deducted when processing the return.

Can I return multiple orders in the same return?

No. Sorry, returns from separate orders can't be combined. Each return authorization needs to be processed separately as they are automated and tied to specific products and weights. This will slow down the returns process or cause extra shipping costs. We do hope to add this feature in the future.

What fees are there for returns/exchanges?

Customers returning items for refund are responsible for a $7 return ship fee.

Return ship fees are waived for exchanges and store credit/gift cards on domestic orders.

Please note, returns on orders over $1,500 may be subject to a 20% restock fee. If return value is greater than $1,350, a 20% restocking fee will be deducted when processing the return.

How many times can I exchange a order?

Exchange items can only be exchanged once. One exchange per order.

What if I change my mind about a return or exchange?

You can contact us and we can cancel the return or exchange authorization and then you can re-submit. A new return shipping label will be sent.  

Please note: If you made an Instant Exchange, we are unable to make changes.

International Shipping & Returns

What is your international shipping policy?

International orders process within 5-9 days, Monday - Friday (excluding holidays + weekends).

We offer DHL and FedEX International shipping rates at checkout. International shipping costs vary by order and are determined by the weight and destination.

Please Note: International customers are responsible for all taxes, duties, fees and shipping charges in both directions for shipping and returns.

What countries do you ship to?

Jungmaven ships to Australia, Austria, Belgium, Canada, China, Costa Rica, Denmark, Fiji, Finland, France, Germany, Greece, Greenland, Hong Kong, Hungry, Ireland, Iceland, Israel, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Poland, Singapore, South Korea, Slovak Republic, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States outlying Islands, and Vietnam.

What is your International return policy?

Jungmaven accepts returns of new, unworn, unwashed merchandise with tags attached within 30 days of purchase*.

*Final sale items are ineligible for return or exchange.

Items must have been purchased on jungmaven.com and returned in the same condition in which you received them; if they have any signs of wear and tear and they will NOT be accepted for return/exchange.

We offer a refund to the original payment method, store credit/gift card once we receive and process your return.

To start a return/exchange please visit the Jungmaven Returns + Exchanges center. You will be led through the process.

Please note: International customers are responsible for all taxes, duties, fees and shipping charges in both directions for shipping and returns.

International orders cannot be exchanged. We can provide a store credit to order the alternate sizes or other styles and offer you a discount code to save on the "exchange".

Feel free to reach out for more info!

Promo Codes & Rewards

Can I apply more than one promo code on an order?

Only one promo/discount code can be used at a time, no stacking within a single order.

Promo Codes or Reward Points cannot be used on bundled products - only one discount/credit may be used at a time.

Can I use a promo code or Jung Club reward on exchanges?

No, this option is not is not available.  Another option is return for store credit.

Do you have a rewards or loyalty program?

Yes, learn more at The Jung Club!

Do you offer teacher or military promos?

Yes! We are inspired by our educators, teachers, first responders and military personnel.  Learn more.

Do you offer any promos for first time customers?

Yes, signup for our newsletter and receive 15% off your first order of non-sale items.

You can sign up here or at the bottom of the website.

Product & Stock

How do I know when new styles become available?

Sign up for our newsletter and/or SMS to stay up-to-date on new arrivals, products, restocks, and special offers!

You can sign up here or at the bottom of the website.

How do I get updated about restocking in a specific size/color?

Join the waitlist to receive an email when an item comes back info stock.

Select size and color on the product page then the add to cart button will change to join the waitlist. An email will be sent when it comes in stock. Easy.

Why Hemp?

Hemp cleans oxygen, water and nourishes the land. Hemp is a natural fiber that’s cultivated with low impact on the environment.

It requires no irrigation, uses no pesticides, synthetic fertilizers or GMO seeds. It’s one of the most durable natural fibers on the planet. Learn more here.

Are Jungmaven® tees made by hand?

Jungmaven's garments are cut and sewn by a stalwart team paid living wages.

Each piece is hand-cut on a cutting table from a paper pattern using traditional pattern, cutting and sewing methods. 

Where are your products made?

Jungmaven clothing is cut and sewn in Los Angeles, California with quality, globally sourced materials. Due to regulations around hemp products, most bedding, hemp socks, hemp beanies, and our hemp wool scarf are currently made in China. We work closely with our supplier there to ensure safe working conditions and responsible sourcing.

We source our hemp from various partners we have worked with for 20+ years.

The Jung Club

How do I join?

Just sign up for a store account here. Your Jung Club account is the same login as your jungmaven.com account.

Or please let us know and we can send you an invite to create an account.

How do I redeem my rewards points?

Rewards points can be redeemed for a cash discount at checkout. You must be logged into your customer account to reedem your reward points. 

  You can also convert your points into a promo code on the Jung Club Rewards home page.

How do I earn points?

Members earn points for completing eligible actions like signing up for the program, following @jungmaven on instagram, or making purchases on our website.

Learn more at the Jung Club Rewards home page.  *Please be sure you are logged in when taking any actions. 

You can see the full Jung Club terms here.

How do I check my points balance?

Your up-to-date point balance is displayed on the Jung Club Rewards home pagewhen logged in.

How do I refer a friend?

You can refer a friend here.

Do rewards points expires?

Yes, points expire after two years of inactivity. Jung Club terms of service are available here.

Can I use reward points and a promo code at the same time?

No you can't combine a promo code with reward points! Sorry no doubling up, it is one or the other.

When did the Jung Club Start?

Jung Club Rewards went live and points for dollars spent began accumulating April 1, 2020. 

2 Tiers, GREEN (*$0-$999) and MAVEN (*$1,000+). *Cumulative spend is the total amount of money you’ve spent minus any discounts or returns/refunds.

What if I don't see my reward points at checkout?

Be sure you are logged into your customer account and do not choose Apple Pay, GPay, PayPal or Venmo, as that option will bypass all screens and you will not be able to apply points! 

Or convert your points to a code on the Jung Club Rewards home page.  Please e-mail customer care if you  need to be sent an account invite.

Jung Club Terms of Service

You can access the full Jung Club terms of service here.

We use Yotpo to help manage our loyalty and rewards program to help manage the customer reviews on our Website. You can read more about how Yotpo uses your Personal Information here: https://www.yotpo.com/privacy-policy/.

Still have questions? Feel free to reach out!

  • Jungmaven Customer Care | Monday - Friday 8:00am - 4:30pm PST
  • Contact us here
  • customerservice@jungmaven.com | 360-947-2170