FAQS

We aim to ship your order within 3-5 business days of when it’s placed (and sooner whenever we can).  

Delivery times are best estimates and do not include weekends or holidays.

• Standard Delivery | 5-7 days  
• Express Shipping | 2-3 days
• Overnight Shipping | 1 day

Expedited shipping orders must be placed before 12pm (noon) PST to ship the same day.

We will send you a confirmation email with tracking information once we ship your order so you can get updates directly from the delivery carrier.

A shipping confirmation email will be sent once your order has shipped (don't forget to check your spam filter!).

You can also log into your customer account to access order details, tracking, order history and Jung Club Rewards etc.

Jungmaven accepts Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, GPay, Venmo, ShopPay and ShopPay installments.

We offer free ground shipping for domestic orders over $175. Shipping for orders under $175 are calculated at checkout (generally less than $10).

We also offer expedited shipping options (express, overnight, etc.) - you can get custom shipping time and cost estimates for those options by entering your address at checkout.

Delivery times are best estimates and do not include weekends or holidays. We will send you a confirmation email with tracking information once we ship your order so you can get updates directly from the delivery carrier.

Orders ship via FedEx, UPS, USPS, DHL and FedEx International.

Delivery times are best estimates and do not include weekends or holidays.

Just visit the Jungmaven Returns & Exchanges center. You will be led through the process.

Returns are typically processed in 3 to 5 days upon delivery (excluding weekends) once they arrive at our warehouse.

It may take from 1 to 3 days to see the funds in your account depending on your financial institution.

Jungmaven accepts returns/exchanges of new, unworn, unwashed merchandise with tags attached within 30 days of purchase*.

Items must have been purchased on jungmaven.com and returned in the same condition in which you received them; any signs of wear, pet hair or other smells from essential oils or perfumes, they will NOT be accepted for return/exchange.  

*Final sale items are ineligible for return or exchange.

Please note, orders over $1500 may be subject to a 20% restock fee and return shipping charges. If return value is greater than $1499, a 20% restocking fee and return shipping will be deducted when processing the return.

To start a return/exchange please visit the Returns + Exchanges center.

Jungmaven items purchased at independent boutiques / stockists must be returned to the location where they were purchased.

No. Sorry, returns from separate orders can't be combined. Each return authorization needs to be processed separately as they are automated and tied to specific products and weights. This will slow down the returns process or cause extra shipping costs. We do hope to add this feature in the future.

Customers returning items for refund are responsible for a $7 return ship fee.

Return ship fees are waived for exchanges and store credit/gift cards on domestic orders.

*Orders over $1500 may be subject to a 20% restock fee and return shipping charges on returns.  If return value is greater than $1499, a 20% restocking fee and shipping will be deducted when processing the return.

International orders process within 5-9 days, Monday - Friday (excluding holidays + weekends).

We offer DHL and FedEX International shipping rates at checkout. International shipping costs vary by order and are determined by the weight and destination.

Please Note: International customers are responsible for all taxes, duties, fees and shipping charges in both directions for shipping and returns.  

Jungmaven ships to Australia, Austria, Belgium, Canada, China, Costa Rica, Denmark, Fiji, Finland, France, Germany, Greece, Greenland, Hong Kong, Hungry, Ireland, Iceland, Israel, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Poland, Singapore, South Korea, Slovak Republic, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States outlying Islands, and Vietnam.

Jungmaven accepts returns of new, unworn, unwashed merchandise with tags attached within 30 days of purchase*.

*Final sale items are ineligible for return or exchange.

Items must have been purchased on jungmaven.com and returned in the same condition in which you received them; if they have any signs of wear and tear and they will NOT be accepted for return/exchange.

We offer a refund to the original payment method, store credit/gift card once we receive and process your return.

To start a return/exchange please visit the Jungmaven Returns + Exchanges center. You will be led through the process.

Please note: International customers are responsible for all taxes, duties, fees and shipping charges in both directions for shipping and returns.

International orders cannot be exchanged. We can provide a store credit to order the alternate sizes or other styles and offer you a discount code to save on the "exchange".

Feel free to reach out for more info!

Only one promo/discount code can be used at a time, no stacking within a single order.

Promo Codes or Reward Points cannot be used on bundled products - only one discount/credit may be used at a time.

No, this option is not is not available. Another option is return for store credit.

Yes! We are inspired by our educators, teachers, first responders and military personnel. Learn more.

Yes, signup for our newsletter and receive 15% off your first order of non-sale items. See slgnup on the bottom of our website.

Sign up for our newsletter and/or SMS to stay up-to-date on new arrivals, products, restocks, and special offers!

You can sign up here or at the bottom of the website.

Join the waitlist to receive an email when an item comes back info stock.

Select size and color on the product page then the add to cart button will change to join the waitlist. An email will be sent when it comes in stock. Easy.

Hemp cleans oxygen, water and nourishes the land. Hemp is a natural fiber that’s cultivated with low impact on the environment.

It requires no irrigation, uses no pesticides, synthetic fertilizers or GMO seeds. It’s one of the most durable natural fibers on the planet.

Jungmaven's garments are cut and sewn by a stalwart team paid living wages.

Each piece is hand-cut on a cutting table from a paper pattern using traditional pattern, cutting and sewing methods.

Jungmaven clothing is cut and sewn in Los Angeles, California with quality, globally sourced materials. Due to regulations around hemp products, most bedding, hemp socks, hemp beanies, and our hemp wool scarf are currently made in China. We work closely with our supplier there to ensure safe working conditions and responsible sourcing.

We source our hemp from various partners we have worked with for 20+ years.

Just sign up for a store account here. Your Jung Club account is the same login as your jungmaven.com account.

Or please let us know and we can send you an invite to create an account.

Rewards points can be redeemed for a cash discount at checkout. You must be logged into your customer account to reedem your reward points.

  You can also convert your points into a promo code on the Jung Club Rewards home page.

Members earn points for completing eligible actions like signing up for the program, following @jungmaven on instagram, or making purchases on our website.

Learn more at the Jung Club Rewards home page.  *Please be sure you are logged in when taking any actions.

You can see the full Jung Club terms here.

Your up-to-date point balance is displayed on the Jung Club Rewards home page when logged in.  

You can refer a friend here.

Yes, points expire after two years of inactivity. Jung Club terms of service are available here.

No you can't combine a promo code with reward points! Sorry no doubling up, it is one or the other.

Be sure you are logged into your customer account and do not choose Apple Pay, GPay, PayPal or Venmo, as that option will bypass all screens and you will not be able to apply points!

Or convert your points to a code on the Jung Club Rewards home page. Please e-mail customer care if you need to be sent an account invite.

You can access the full Jung Club terms of service here.

We use Yotpo to help manage our loyalty and rewards program to help manage the customer reviews on our Website. You can read more about how Yotpo uses your Personal Information here: https://www.yotpo.com/privacy-policy/.