Customer Care: COVID-19

March 2020

Jungmaven Friends & Family,

As a business, but more importantly as global citizens – we are taking extreme precautions to support the health and safety of our employees, customers, and communities as we all face the challenge of COVID-19 together. 

We are assessing the situation on a daily basis, gathering information and making real-time decisions to swiftly adjust our processes as needed to keep everyone healthy and safe. We will continue to carefully follow all guidelines from the Centers for Disease Control (CDC), the World Health Organization (WHO), and the public health authorities in our respective communities. These processes include, but are not limited to: washing and disinfecting all of the frequently touched surfaces in our offices and warehouse throughout the day, as well as encouraging employees to work from home whenever possible. 

Our mission to provide quality, healthy, sustainable products comes from a dedication to detoxifying our environment and limiting the number of hazardous materials we come in contact with on a daily basis. Our response to COVID-19 is an extension of this ethos, and we will continue to stand by our core values to support the health and well-being of everyone and everything on the planet.

The factories, supply chains and local boutiques shops who we work together with are very much a part of the Jungmaven family, and at the heart of our business. We are all working together to ensure safety precautions at every step – so they can continue to provide the best customer care to their local communities. 

We continue to send positive, healing thoughts to those affected by COVID-19. Thank you for staying positive with us through this challenging experience. As always, we encourage you to reach out to our customer service team with any questions or concerns. 

Be well,

The Jungmaven Team